From MS DOS 3.0 in the 80s to Microsoft Windows10-11 today and plenty of Apple Mac desktops in between starting with the MAC SE in 1984 as well as application support independently and through the IT department of various schools and organizations including Office suites, Graphic design and even Security utilities. My customer service/tech support experience with call centers in New York and south Florida includes university student labs, small business owners, advertising and marketing agencies as well as telecommunications, office supply retailers, internet billing, GSA providers, and remote tech support companies providing software activations, registrations, installations, on-boarding, Tier I support and training ( Lotus Notes/Domino and Microsoft Exchange Online/Office365) 

My best experiences include Lotus Notes/Domino support and training for an an international advertising agency in NYC including a 500+ user intranet which replicated across several countries and departments from our global headquarters. CRM consulting while working for a CRM/SFA company in NYC installing, configuring and customizing a 21+ database client/server solution installed on site at client servers. The suite integrated with the Lotus Notes/Domino mail servers and their native calendaring and scheduling functionality. MIcrosoft Exchange Online cloud tier-1 remote support for an international Microsoft partner located in south Florida assisting server administrators with their email/data migrations and New employee training for the same company including the Latin American Exchange Online Spanish team and the North American Up & Running (Office365 : Click2Run/Stand-alone) departments.
 

INFRASTRUCTURE AS A SERVICE
from REMOTE ( TIER I SUPPORT ) to IN-CLASS ( LAB TRAINING ) 

As a Microsoft Exchange Online [EXO] tech support Microsoft Partner we assisted an international client base of systems administrators with on-boarding tasks and migrations from older exchange servers and/or competitor mail server installations to the cloud. My primary role as a Break/Fix support agent allowed me to assist small business owners (1-49 on-line users) with the migration/deployment and configuration/maintenance of their Exchange Online tenant.

Microsoft Exchange Online / Office365

Our day to day activities included consultative 1-2 hours sessions assisting customers with finding the right documentation for their desired task (Installing and configuring Exchange Online, Migrating to Exchange Online, Importing data, Verifying Domains, Configuring DNS settings) and Technical Support sessions to resolve existing problems utilizing our Subjective, Objective, Assessment, Plans that included problems with Deployment, Migrations, Role Based Access Control per (user, mailbox, calendar, distribution groups) as well as the security issues associated with email, calendaring and scheduling and shared resources such as Spam, Malware, Data Loss Protection, Information Rights Management and email Encryptions and Synchronization.

SOFTWARE AS A SERVICE
from BASIC ( Tier I Frontline SE  ) to ADVANCED ( New Employee Training )

MY SOFTWARE SUPPORT experience includes training responsibilities for the Microsoft Office Up & Running consumer downloads, installs and activations department at Tele-performance.  As head trainer for the new U&R team of 40 employees I delivered extensive training and support on the Microsoft U&R tools including ASD (Case Management Software), One-Call (Microsoft VOIP Softphone), KIT (Product Keys), PACSR (Activation Over-rides), ORST (Redemptions, Blocks, MSA & Edu) as well as Consumer tools like OAW (Activation Wizard) and the many Microsoft websites for account management and software purchases. Our consumers were assisted either via phone/email conversations or utilizing LogMeIn remote sessions.

Microsoft Office for Home and Students

EMAIL SERVERS & COLLABORATION
from IBM ( Lotus Notes/Domino ) to MICROSOFT ( Exchange/Exchange Online ) 

As a member of our Direct Marketing Agency's IT department we Developed, Trained and implemented 300 plus Lotus Notes/ Domino Intranet/Extranet (Cloud) databases that automated and connected the Account Management, Traffic/Production and Creative Services departments across all of our international offices and the USA.

IBM and Microsoft : Lotus Notes/Domino and Microsoft Exchange Online/O365

As a Member of the outsourced Tech Support department of a Microsoft Partner we assisted Microsoft Exchange 2008, 2012 and 2016 server administrators migrate to the cloud.

Microsoft Exchange Online Server licensing

CRM / SFA
from IN-HOUSE ( Lotus Notes ) to IN-CLOUD ( eSales )

As a member of our CRM/SFA Lotus Notes team I was in-charge of the on-site implementation, configuration and customization of a 21 database suite that enabled organizations to manage their customers, products and services in a consolidated environment that allowed for robust enterprise resource management across multiple departments.

As a Inbound Marketing Sales representative I constantly use cloud based CRM software like Salesforce.com

eCommerce / Online Stores
from Basic ( Wix ) to Integrated ( Shopify )
 

Forbes.com reported that Quickbooks is forecasting 5.6 million New Businesses in 2022.  Will you be one of them?

Tier II USER SUPPORT
from CLIENTS ( Desktop, Mobile ) to SERVERS ( AWS, AZURE, LINUX )
 

CompTiA : MCSE/Cloud Computing Certified by 2025